Santa Barbara Auto Group

Mercedes-Benz Models

Certified Pre-Owned Mercedes-Benz Vehicles

Beyond the assurance of a painstaking certification process and 24-hour Roadside Assistance, every Certified Pre-Owned Mercedes-Benz now comes with industry-leading coverage: an unlimited-mileage warranty for one year that can be extended for up to two additional years. So no matter what your odometer reads, your confidence will know no bounds.

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Santa Barbara Auto Group Reviews


Yelp logo
Yelp Dec 2, 2016
 

Great selection. Very nice employees. Prices are excellent. Always treat me very well.

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Google Nov 21, 2016
 
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Yelp Nov 1, 2016
 

I'm giving them 4 stars, rather than 5, because who loves an auto dealer (okay, maybe his mother), but I have to say that they were more than fair with me recently. I bought a new Audi and, two days later, had a flat tire because of a hole in the sidewall. I thought I shouldn't have to pay for it (it would have been close to $200) because how the heck could I have damaged the sidewall? They pointed out to me that the tire manufacturer (Pirelli) doesn't provide coverage for road hazards, but then - to my astonishment - didn't charge me for the tire or the labor. So, right now, I'm a big fan.

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Facebook Oct 26, 2016
 

Dan Tanabe Service Advisor came to our house in Santa Ynez at 6:30pm to deliver a new Mercedes Benz loaner car and took our Mercedes that had a problem back to The Santa Barbara Auto Group. We have never had that level of excellent customer service!! Thank you Dan

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Yelp Oct 3, 2016
 

Over the years we have purchased 5 cars from Cutter/SB Auto Group, the most recent being a 2012 Range Rover. I chose Land Rover again after my Disco started to go south because Kevin in services is 5 star, hands down. When we lived in Marin, I came back here to get my car serviced - that's how great he is. Sales on the other hand - no match for the service of service -- at least when you purchase a pre-owned vehicle! Sooner than I signed the contract, sales was done with me. I had discussed financing some accessories and paid for them. Yet, a week went by and I heard nothing -- because sales did not order them (!) then insulted me by telling me he had to verify if I paid! (shouldn't that have been part of the sale??) The biggest issue was a long discussion about "certified" vs "not certified" and being told the sole reason for not certified was the tires. Other than those being another brand, the car was perfect. Oh yeah -- except no one mentioned the hole in the rear door panel, the hole in the leather, the scratch on the door from where someone shut the door on some kind of stick. Oh yeah. When I alerted the sales person a few days later, he said "oh yeah, I forgot to tell you....but it's a 2012, so we didn't want to replace the door panel." I sat in the front when I test drove the car. And with a black interior, it is difficult to see the damage to the door unless you look. I was disappointed at the "too bad, so sad" reply but asked if they could just remove the door panel and I would fix it myself. The sales guy was reluctant, again saying that they wouldn't fix it. So I again asked if they would remove the door panel. He said he'd tell service - and I agreed to come in on a Friday. Friday I showed up. Service had no clue. I left with my hole. The next week I called Land Rover US on a warranty issue (sales also failed to tell me some of the warranty was still valid), I mentioned the fiasco with the door. They suggested I speak with the general manager or the sales manager. The sales manager was really great and offered to have the leather repaired (we have since sort of repaired the speaker grill in the door panel ourselves). I arrived at the agreed-upon time and waited to have the car examined and was then told the guy left. It would be about 40 minutes until he returned then 45 for the repair...if we wanted to wait. Otherwise my salesperson would call me and arrange a time for the repair guy to come to my house and repair the car. Still awaiting that call. So bottom line? maybe go somewhere else for the purchase because once you hand over the cash, sales forgets you exist. Customer follow up is non-existent. nil. nada. nothing. Update: Although I remain displeased with the follow up and really believe the whole door panel issue should have been addressed before the sale, the leather repair guy did call today. More Update: Coincidentally, my sales guy followed up on the leather repair guy (if he called) today. We had a discussion about the post-sales process and my dissatisfaction. I am going to chalk it up to miscommunication because the pre-sales and sales process were awesome. The sales manager was awesome when I had an issue. And now the sales person made things right. So thank you SB Auto Group :) There is a reason I keep coming back - it's more than the cool cars. It's all about customer service.

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WELCOME TO
Santa Barbara Auto Group

Discerning shoppers in Goleta, Carpinteria, Buelton, Santa Ynez, and Solvang know they shouldn’t rely on just any dealership to find a premium selection of luxury cars. That’s why they count on Santa Barbara Auto Group. At our dealership, you’ll find the entire lineup of new Mercedes-Benz vehicles, from the Mercedes-Benz GLC to the C-Class and beyond. While you’re here, you can also browse pre-owned luxury cars from a variety of world-class manufacturers as well.

When you come to our premium facility, we’ll tailor your experience to your precise needs and desires. This includes the financing process, where you’ll be able to work one-on-one with one our finance experts. We have developed relationships with some of the top lenders locally and nationally to help guarantee that our customers get the best offers as fast as possible.

If you’re a Mercedes-Benz shopper, then you have a level of expectation in your vehicle that surpass the mainstream. With every component skillfully designed, engineered, and assembled, these cars are in a class all their own. Rely on the factory-trained and certified Mercedes-Benz technicians at Santa Barbara Auto Group to take care of all your Mercedes-Benz service needs.

The team at our dealership looks forward to serving all your auto needs. We’re located at 402 S Hope Ave in Santa Barbara, CA, and we’re open seven days a week. Contact us with questions at any time.

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(805) 682-2000

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402 S Hope Ave • Santa Barbara, CA 93105

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Today's Hours:

Open Today! Sales: 9am-7pm

Open Today! Service: 7:30am-5:30pm

Open Today! Parts: 7:30am-5:30pm

Santa Barbara Auto Group

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402 S Hope Ave Santa Barbara, CA
Phone: (805) 682-2000 http://maps.google.com/?q=402%20S%20Hope%20Ave%2C%20Santa%20Barbara%2C%20CA%2093105

Parts

Phone: (805) 682-2000

Sales

Phone: (805) 682-2000

Service

Phone: (805) 563-4200

34.4340907 -119.7465996
[schema type="organization" orgtype="LocalBusiness" url="www.mercedessantabarbara.com" name="Santa Barbara Auto Group" description="" street="402 S Hope Ave" city="Santa Barbara" state="CA" postalcode="93105" country="United States" email="serviceappointments@sbautogroup.net" phone="(805) 682-2000" ]
Santa Barbara Auto Group
Santa Barbara Auto Group
402 S Hope Ave
Santa Barbara, CA, 93105 United States
(805) 682-2000
Santa Barbara Auto Group 34.4340907, -119.7465996.